We’re working towards a digital first model.
Digital offers improved access for those who are online. It also reduces demand for traditional methods which frees up capacity for those who are not online yet.
Across Bexhill we’re supporting people to use the NHS App and get advice from our GP practice teams using Engage Consult. You can find out more about these services below.
If you need help to get online then we’re here for you.
Get in touch with us here or you can email our digital team on sxicb.bexhillehub@nhs.net
NHS App
What is the NHS APP?
NHS App is a simple and secure way to access a range of NHS services on your smartphone, tablet or computer.
You can use the NHS app to:
- Get your NHS COVID Pass – view and share your COVID Pass for places in England that have chosen to use this service and travel abroad
- Order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
- Book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
- Get health advice – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
- View your medical record – securely access your GP medical record, to see information like your allergies and your current and past medicines
- Register your organ donation decision – choose to donate some or all of your organs and check your registered decision
- Find out how the NHS uses your data – choose if data from your health records is shared for research and planning
- View your NHS number – find out what your NHS number is
Download the NHS app on the App Store or Google Play
Click here to access the NHS app on your computer
How can I get help with my NHS login or the NHS App?
You can find advice and support on the NHS website. You can also contact the NHS App support team if you’re not able to resolve the problem yourself.
Engage Consult
What is Engage Consult?
Engage Consult allows patients to communicate securely and safely online with their practice about non-emergency medical conditions or admin questions. It also offers 24/7 access to symptom-specific self-help information and easy access to other local NHS and self-care services. Engage Consult is designed to boost patient access, enhance practice efficiencies and to free-up much needed time and resources for clinical and admin teams.
How does Engage Consult Work?
Engage Consult lets you consult with your NHS GP online by completing a quick form that is sent and reviewed by the practice. You can also be directed to patient self-help, pharmacy advice and local self-referral services.
Benefits of Using Engage Consult
- Patients may not need a trip to the surgery and their query may be resolved with a phone call.
- There is no need to change surgery to get digital first access. Patients complete an online GP consultation with their own practice when they need to.
- Medical advice is available 24/7 even when the practice is closed – Patients can check their health symptoms online and receive on the spot medical advice and treatment guidance thanks to the NHS content.
- Patients will get a response from their own NHS GP practice by the end of the next working day or sooner.
- Access wherever and whenever patients want from any device. Unlike a telephone call patients can complete an Engage Consult at a pace that suits them, without taking up practice time.
- Patients can request sick notes and test results without the need for an appointment saving patient and practice time.
How to use Engage consult
Get more information here:
How to send a message to your GP Practice using Engage Consult
How to sign up for Online Consultations with your GP Practice